Shipping policy

Shipping & Payment Policy – Medgial

At Medgial, we aim to deliver your medicines safely and efficiently to your doorstep. We provide shipping services for both domestic and international customers.

📦 Shipping Coverage

  • We deliver across domestic (within country) and international locations
  • Orders are processed and dispatched through reliable logistics partners

📍 Providing Accurate Address

Customers are responsible for providing complete and correct delivery details:

  • Full Name
  • Complete Address (Street, City, State, Postal Code)
  • Nearby Landmark (for easy identification)
  • Valid Contact Number

⚠️ Important:

  • Incorrect or incomplete addresses may lead to delivery failure or cancellation
  • Medgial will not be responsible for issues arising due to wrong address details

📮 PO Box Deliveries

  • Delivery to PO Box addresses is possible if accurate details are provided
  • Customers must ensure correct PO Box number and related information

🔁 Address Issues & Reshipment

  • If the address is untraceable or incorrect, the package may be returned to our logistics center
  • Customers will be notified in such cases
  • Reshipment will only be processed after receiving correct address details
  • Additional shipping charges may apply for reshipment

⏱️ Delivery Timeframes

🇮🇳 Domestic Orders

  • Estimated delivery: 2 to 4 business days (48–72 hours)
  • Excludes weekends and public holidays

🌍 International Orders

  • Estimated delivery: 6 to 15 business days
  • Delivery time may vary depending on:
    • Customs clearance
    • Flight availability
    • Local courier services

⚠️ Delays & Unforeseen Circumstances

Delivery timelines may be affected due to:

  • Natural disasters (floods, weather conditions, etc.)
  • Government restrictions or lockdowns
  • Political or transport disruptions
  • Airline or logistics delays

⚠️ In such cases:

  • Delivery may be delayed without a fixed timeline
  • Customers will be informed accordingly
  • Medgial reserves the right to delay or cancel orders if necessary

🛃 Customs & Duties (International Orders)

  • Customers are responsible for customs duties, taxes, or import charges
  • Medgial is not responsible for delays caused by customs clearance
  • Customers should check local regulations before placing orders

📦 Unsuccessful Delivery

If delivery fails due to:

  • Incorrect address
  • Customer unavailable
  • Untraceable location

Then:

  • The package may be returned to us
  • Customer will be notified
  • Reshipping will be done after confirmation (charges may apply)

💳 Payment Policy

  • Payments must be made in advance through available payment methods
  • We use secure payment gateways to process transactions
  • Medgial does not store sensitive payment information

📌 Important Notes

  • Delivery timelines are estimated and not guaranteed
  • Orders are processed only after successful payment confirmation
  • Customers must ensure compliance with local laws for medicine import