Refund policy
Return & Refund Policy – Medgial
At Medgial, our goal is to provide a smooth and reliable experience to every customer. This Return & Refund Policy outlines the conditions under which returns, cancellations, and refunds are accepted.
📦 Return Eligibility
You may request a return within 7 days of receiving your order, subject to the following conditions:
- The product must be unused, unopened, and in original packaging
- The product must be in a resalable condition
- Proof of purchase (order ID or receipt) must be provided
⚠️ Non-Returnable Items (for safety & hygiene reasons):
- Medicines (prescription & non-prescription)
- Pharmaceutical products
- Nutritional supplements
- Infant formula
- Personal or hygiene-related items
🧾 Proof of Purchase
To process any return or refund request, customers must provide:
- Order number or receipt
- Relevant details regarding the issue
❌ Change of Mind
If you change your mind after placing an order:
- Returns may not be accepted unless they meet our return conditions
- Medgial reserves the right to decline such requests
🚫 Order Cancellation
- Orders can be cancelled before dispatch (cancellation fee may apply)
- If already shipped:
- Customer must return the product at their own expense
- Use trackable shipping for safety
⚠️ Shipping charges are non-refundable
⚠️ Product responsibility remains with customer until received by us
⚠️ Damaged, Defective, or Incorrect Products
📌 Incorrect Product Delivered
- Contact within 7 days
- After verification:
- Replacement OR
- Full refund
📌 Damaged or Defective Product
- Report within 7 days with proof (photos/videos)
Possible resolutions:
- Replacement
- Exchange
- Refund
- Manufacturer support (if applicable)
💳 Refund Process
- Refunds are processed to the original payment method
- Processing time may vary depending on bank/payment provider
📌 Important Notes
- Contact us before returning any product
- Unauthorized returns may be rejected
- Refund only after product inspection
- Used/tampered items are not eligible